Shipping Info
DO YOU OFFER FREE SHIPPING?
Yes shipping is free to the US and Canada. We also offer expedited options such as UPS 2-Day Air for an additional charge.
HOW DO I FIND MY TRACKING NUMBER?
Tracking numbers can be found in the second email provided after checkout. The first email confirms your purchase while the second the order has been shipped. Be sure and check your spam folder if you do not see these emails right away. If you are still not able to find your tracking number please contact us by phone at (909) 272-7034 or email us at help@drolabs.com and we will provide this info.
WHEN WILL MY PACKAGE SHIP?
Orders generally ship within 24 hours M-F. Sorry we do not offer shipping services on weekends.
DO YOU OFFER DISCREET SHIPPING?
Yes, all the items we ship will be in plain box or envelope with no identifying markers other than shipping label and those provided by the carrier.
18+ ADULT SIGNATURE VERIFICATION REQUIRED.
Our products are intended for adult use ONLY. These products are intended for tobacco use only. Customers are expected to follow all state and local laws when purchasing these items. All age restricted products will require 18+ adult signature upon delivery. Sorry there will be no exceptions.
MY ITEM ARRIVED BROKEN OR DAMAGED.
If your item was damaged in shipping please contact us by phone at (909) 272-7034 or via email at help@drolabs.com within 24 hours. Save all packaging and shipping materials and take pictures. After returning the item and reviewing the details we will replace or refund the item and all shipping charges involved.