frequently asked questions

Last Updated on April 20, 2017

We are located in California, USA
No, sorry we currently only offer shipping to the US and Canada.
Please contact support@drolabs.com withing 24 hours to change or cancel an order. Please note a 20% re-stocking fee will be applied to all canceled orders.
Please visit our Return Policy for further assistance on returning products.
Orders generally process within 24 hours and typically arrive within 3-5 business days. Once your package ships you will receive a email confirmation with tracking info.
We offer Standard Shipping as well as 2-Day Express for rush deliveries.
You will need to contact Customer Support within 24 hours of receiving your package. We ask that you keep all shipping materials and take pictures of the damaged packaging and the product. For more information please review our Return Policy page.
We accept Visa, Master Card, Discover, AMEX.
We also accept payment in over 50 different cryptocurrencies. For a complete list visit CoinPayments.net
Please email our Customer Support with the product details and we should respond within 48 hours.

CALIFORNIA HEALTH AND SAFETY CODE SEC. 25249.6
PROP 65 WARNING
It is the responsibility of this business to inform its customers that tobacco products including but not limited to E Cig and other E Liquids contain detectable amounts of chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.